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Avis d'interruption de service / Service interruption notification
Incident Report for Ubity
Resolved
(english below)

Cher client,

Veuillez noter qu'une interruption de service de notre fournisseur internet s'est produite de 12h35 à 12h40. Cet incident aurait eu pour conséquence de couper les appels en cours et une incapacité à initier et/ou recevoir des appels soit vers l'extérieur ou entre postes

Notre fournisseur nous confirment que la coupure serait due à une instabilité sur leur réseau et travaille activement à trouver la cause.

Composante(s) affectée(s):
Customer Voice Server #2 (Canada): vgw2
Customer Voice Server #3 (Canada): vgw3
Customer Voice Server #4 (Canada): vgw4
Customer Voice Server #5 (Canada): vgw5
Customer Voice Server #6 (Canada): vgw6
Customer Voice Server #7 (Canada): vgw7
Customer Voice Server #8 (Canada): vgw8
Customer Voice Server #9 (Canada): vgw9
Customer Voice Server #10 (Canada): vgw10
Customer Voice Server #11 (Canada): vgw11
Customer Voice Server #11 (Canada): vgw12>

***

Dear customer,

Please note that a service interruption from our internet provider occurred between 12:35 P.M. and 12:40 P.M. This incident would have resulted in the termination of calls in progress and an inability to initiate and / or receive calls either outbound or between extensions of your system.

Our supplier is confirming that the interruption of service is due to instability on their network and is presently working to find the cause of the issue.


Affected component(s):
Customer Voice Server #2 (Canada): vgw2
Customer Voice Server #3 (Canada): vgw3
Customer Voice Server #4 (Canada): vgw4
Customer Voice Server #5 (Canada): vgw5
Customer Voice Server #6 (Canada): vgw6
Customer Voice Server #7 (Canada): vgw7
Customer Voice Server #8 (Canada): vgw8
Customer Voice Server #9 (Canada): vgw9
Customer Voice Server #10 (Canada): vgw10
Customer Voice Server #11 (Canada): vgw11
Customer Voice Server #11 (Canada): vgw12>
Posted over 1 year ago. Feb 20, 2018 - 14:36 EST