All Systems Operational
Business Voice — Canada Operational
Customer Voice Server #1 (Canada)   Operational
Customer Voice Server #2 (Canada)   Operational
Customer Voice Server #3 (Canada)   Operational
Customer Voice Server #4 (Canada)   Operational
Customer Voice Server #5 (Canada)   Operational
Customer Voice Server #6 (Canada)   Operational
Customer Voice Server #7 (Canada)   Operational
Customer Voice Server #8 (Canada)   Operational
Customer Voice Server #9 (Canada)   Operational
Customer Voice Server #10 (Canada)   Operational
Customer Voice Server #11 (Canada)   Operational
Customer Voice Server #12 (Canada)   Operational
Inbound Calls — Local Partner A (Canada)   Operational
Inbound Calls — Local Partner B (Canada)   Operational
Inbound Calls — Local Partner C (Canada)   Operational
Inbound Calls — Local Partner D (Canada)   Operational
Inbound Calls — Local Partner E (Canada)   Operational
Inbound Calls — Local Partner F (Canada)   Operational
Inbound Calls — Local Partner G (Canada)   Operational
Inbound Calls — Local Partner H (Canada)   Operational
Inbound Calls — Local Partner I (Canada)   Operational
Inbound Calls — Local Partner J (Canada)   Operational
Inbound Calls — Local Partner K (Canada)   Operational
Inbound Calls — All Local Partners (Canada)   Operational
Outbound Calls (Canada)   ? Operational
Business Fax — Canada Operational
Inbound Fax (Canada)   Operational
Outbound Fax (Canada)   Operational
Business SMS — Canada Operational
Inbound SMS (Canada)   Operational
Outbound SMS (Canada)   Operational
Business Voice — United States Operational
Customer Voice Server #1 (United States)   Operational
Inbound Calls — Local Partner E (United States)   Operational
Inbound Calls — Local Partner I (United States)   Operational
Inbound Calls — Local Partner K (United States)   Operational
Inbound Calls — All Local Partners (United States)   Operational
Outbound Calls (United States)   ? Operational
Business Fax — United States Operational
Inbound Fax (United States)   Operational
Outbound Fax (United States)   Operational
Business SMS — United States Operational
Inbound SMS (United States)   Operational
Outbound SMS (United States)   Operational
Business UC — Global Operational
Chat   Operational
Presence   Operational
Video Conferencing   Operational
Click-to-dial Browser Plug-in   Operational
Management — Global Operational
Customer Portal (Studio)   Operational
Device Provisioning   Operational
Customer API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
(english below)

Cher client,

Veuillez prendre note que notre équipe technologique procédera à une maintenance pour la mise à niveau de nos infrastructures réseaux. Cette mise à jour s'inscrit dans le cadre d'un processus d'amélioration continue de notre service et nous permet notamment d'optimiser la robustesse de notre infrastructure réseaux.

Activités :
Voici un aperçu des tâches qui seront effectuées par notre équipe technologique lors de cette mise à jour:
• Reconfiguration de nos routeurs principaux;
• Mise à niveau de certaines base de données;
• Optimisation de la sécurité réseaux ;

Impacts :
Veuillez noter qu’il y aura des interruptions de services sporadiques entre 1h00am et 3h30am

Important :
Pour toutes questions concernant cette maintenance, n’hésitez surtout pas à communiquer avec nous au 514-907-3400 #2 ou via courriel à support@ubity.com

Merci.

Composante(s) affectée(s): Business Voice — Canada

***

Dear customer,

Please note that our IT team will perform maintenance to upgrade our network infrastructure. This update is part of a process of continuous improvement of our service and allows us to optimize the strength of our network infrastructure.

Activities:
Overview of tasks to be performed by our IT team during this update:
• Reconfiguring of our main routers;
• Upgrade of certain databases;
• Optimization of network security;

Impact:
Please note that there will be sporadic service interruptions between 1:00am and 3:30am.

Important:
If you have any questions regarding this maintenance, don't hesitate to reach out to our support team at 514-907-3400 x2 or at support@ubity.com.

Thank you.

Affected component(s): Business Voice — Canada
Posted on Feb 21, 13:55 EST
Past Incidents
Feb 21, 2018

No incidents reported today.

Feb 20, 2018
(english below)

Cher client,

Veuillez noter qu'une interruption de service de notre fournisseur internet s'est produite de 12h35 à 12h40. Cet incident aurait eu pour conséquence de couper les appels en cours et une incapacité à initier et/ou recevoir des appels soit vers l'extérieur ou entre postes

Notre fournisseur nous confirment que la coupure serait due à une instabilité sur leur réseau et travaille activement à trouver la cause.

Composante(s) affectée(s):
Customer Voice Server #2 (Canada): vgw2
Customer Voice Server #3 (Canada): vgw3
Customer Voice Server #4 (Canada): vgw4
Customer Voice Server #5 (Canada): vgw5
Customer Voice Server #6 (Canada): vgw6
Customer Voice Server #7 (Canada): vgw7
Customer Voice Server #8 (Canada): vgw8
Customer Voice Server #9 (Canada): vgw9
Customer Voice Server #10 (Canada): vgw10
Customer Voice Server #11 (Canada): vgw11
Customer Voice Server #11 (Canada): vgw12>

***

Dear customer,

Please note that a service interruption from our internet provider occurred between 12:35 P.M. and 12:40 P.M. This incident would have resulted in the termination of calls in progress and an inability to initiate and / or receive calls either outbound or between extensions of your system.

Our supplier is confirming that the interruption of service is due to instability on their network and is presently working to find the cause of the issue.


Affected component(s):
Customer Voice Server #2 (Canada): vgw2
Customer Voice Server #3 (Canada): vgw3
Customer Voice Server #4 (Canada): vgw4
Customer Voice Server #5 (Canada): vgw5
Customer Voice Server #6 (Canada): vgw6
Customer Voice Server #7 (Canada): vgw7
Customer Voice Server #8 (Canada): vgw8
Customer Voice Server #9 (Canada): vgw9
Customer Voice Server #10 (Canada): vgw10
Customer Voice Server #11 (Canada): vgw11
Customer Voice Server #11 (Canada): vgw12>
Feb 20, 14:36 EST
Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018
Completed - (english below)

Cher client,

La présente est pour vous informer que cette maintenance a été complétée avec succès par notre équipe d'infrastructure.

Dans l'éventualité peu probable où vous remarqueriez une anomalie au niveau de votre service téléphonique suite à cette maintenance, signalez-la dès que possible à notre équipe au 514-907-3400 x2 ou à support@ubity.com.

Merci de votre collaboration.

Composante(s) affectée(s): Customer Voice Server #1 (Canada), Customer Voice Server #2 (Canada), Customer Voice Server #3 (Canada), Customer Voice Server #4 (Canada)

***

Dear customer,

We would like to inform you that this maintenance was carried out successfully by our infrastructure team.

In the unlikely event that you notice something unusual with your service following this maintenance, report it right away at 514-907-3400 x2 or support@ubity.com.

Thank you for your cooperation.

Affected component(s): Customer Voice Server #1 (Canada), Customer Voice Server #2 (Canada), Customer Voice Server #3 (Canada), Customer Voice Server #4 (Canada)
Feb 8, 01:02 EST
Scheduled - (english below)

Cher client,

Veuillez prendre note que notre équipe d'infrastructure procédera prochainement à une mise à jour du serveur de voix duquel votre service téléphonique est desservi. Cette mise à jour s'inscrit dans le cadre d'un processus d'amélioration continue de notre plateforme et nous permettra d'améliorer des fonctionnalités existantes ainsi que de jeter les bases de nouvelles fonctionnalités.

Bien qu'une interruption de service d'environ 5 minutes est prévue sur le serveur de voix en question à l'intérieur de la fenêtre de maintenance planifiée, soyez assurés que vos appels entrants et sortants seront redirigés de façon automatique et transparente vers d'autres serveurs à l'aide de mécanismes de redondance déjà en place.

Pour toute question concernant cette maintenance, n'hésitez pas à communiquer avec nous au 514-907-3400 x2 ou à support@ubity.com.

Merci.

Composante(s) affectée(s): Customer Voice Server #1 (Canada), Customer Voice Server #2 (Canada), Customer Voice Server #3 (Canada), Customer Voice Server #4 (Canada)

***

Dear customer,

Please note that our infrastructure team will soon be carrying out an update on the voice server that delivers your phone service. This update is part of a broader continuous improvement process and will allow us to improve existing features and lay the ground work for new features.

While a 5 minute service interruption is expected on this specific voice server within the scheduled maintenance window, rest assured that your incoming and outgoing calls will be redirected automatically and transparently to other servers using redundancy mechanisms already in place.

If you have any questions regarding this maintenance, don't hesitate to reach out to our support team at 514-907-3400 x2 or at support@ubity.com.

Thank you.

Affected component(s): Customer Voice Server #1 (Canada), Customer Voice Server #2 (Canada), Customer Voice Server #3 (Canada), Customer Voice Server #4 (Canada)
Feb 1, 11:15 EST
Feb 7, 2018

No incidents reported.