All Systems Operational
Business Voice — Canada Operational
Customer Voice Server #1 (Canada)   Operational
Customer Voice Server #2 (Canada)   Operational
Customer Voice Server #3 (Canada)   Operational
Customer Voice Server #4 (Canada)   Operational
Customer Voice Server #5 (Canada)   Operational
Customer Voice Server #6 (Canada)   Operational
Customer Voice Server #7 (Canada)   Operational
Customer Voice Server #8 (Canada)   Operational
Customer Voice Server #9 (Canada)   Operational
Customer Voice Server #10 (Canada)   Operational
Customer Voice Server #11 (Canada)   Operational
Customer Voice Server #12 (Canada)   Operational
Customer Voice Server #13 (Canada)   Operational
Customer Voice Server #14 (Canada)   Operational
Customer Voice Server #15 (Canada)   Operational
Customer Voice Server #16 (Canada)   Operational
Customer Voice Server #17 (Canada)   Operational
Customer Voice Server #18 (Canada)   Operational
Inbound Calls — Local Partner A (Canada)   Operational
Inbound Calls — Local Partner B (Canada)   Operational
Inbound Calls — Local Partner C (Canada)   Operational
Inbound Calls — Local Partner D (Canada)   Operational
Inbound Calls — Local Partner E (Canada)   Operational
Inbound Calls — Local Partner F (Canada)   Operational
Inbound Calls — Local Partner G (Canada)   Operational
Inbound Calls — Local Partner H (Canada)   Operational
Inbound Calls — Local Partner I (Canada)   Operational
Inbound Calls — Local Partner J (Canada)   Operational
Inbound Calls — Local Partner K (Canada)   Operational
Inbound Calls — All Local Partners (Canada)   Operational
Outbound Calls (Canada)   ? Operational
Business Fax — Canada Operational
Inbound Fax (Canada)   Operational
Outbound Fax (Canada)   Operational
Business SMS — Canada Operational
Inbound SMS (Canada)   Operational
Outbound SMS (Canada)   Operational
Business Voice — United States Operational
Customer Voice Server #1 (United States)   Operational
Inbound Calls — Local Partner E (United States)   Operational
Inbound Calls — Local Partner I (United States)   Operational
Inbound Calls — Local Partner K (United States)   Operational
Inbound Calls — All Local Partners (United States)   Operational
Outbound Calls (United States)   ? Operational
Business Fax — United States Operational
Inbound Fax (United States)   Operational
Outbound Fax (United States)   Operational
Business SMS — United States Operational
Inbound SMS (United States)   Operational
Outbound SMS (United States)   Operational
Business UC — Global Operational
Chat   Operational
Presence   Operational
Video Conferencing   Operational
Click-to-dial Browser Plug-in   Operational
Management — Global Operational
Customer Portal (Studio)   Operational
Device Provisioning   Operational
Customer API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2019

No incidents reported today.

Jan 22, 2019

No incidents reported.

Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Resolved - (english below)

Cher client,

Après avoir identifié la source du problème, notre équipe technique s'est rapidement affairée à appliquer un correctif dans le but de rétablir le service pour les clients affectés.

Un rapport de panne plus complet vous sera fourni dans les prochaines 72 heures.

Nous sommes terriblement désolés des inconvénients que cette situation aurait pu vous causer, et vous remercions de votre compréhension.

Composante(s) affectée(s): Business Voice — Canada, Business Voice — United States

***

Dear customer,

After having identified the cause of the issue, our technical team has quickly applied corrective measures in order to restore service to the customers that were impacted.

We will provide a more complete outage report in the next 72 hours.

We are terribly sorry for the inconveniences that this outage may have caused, and thank you for your understanding.

Affected component(s): Business Voice — Canada, Business Voice — United States
Jan 10, 07:47 EST
Monitoring - (english below)

Cher client,

Après avoir identifié un problème avec la plateforme de téléphonie plus tôt aujourd'hui, notre équipe technique a dû rapidement appliquer un correctif dans le but de rétablir le service de nos clients. Le problème aurait pu se traduire en des problèmes de qualité sonore, des délais anormaux, ou encore une incapacité à initier et/ou recevoir des appels soit vers l'extérieur ou entre postes.

Bien que l'application de ce correctif ait résolu la problématique, nous continuons pour le moment de surveiller la stabilité des composantes ayant été affectées.

Nous vous tiendrons informés de la suite sous peu.

Composante(s) affectée(s): Business Voice — Canada, Business Voice — United States

***

Dear customer,

After an issue with our telephony platform was identified earlier today, our technical team had to quickly apply corrective measures in order to restore service to our customers. The issue could have translated into either audio quality issues, abnormal delays, and/or an incapacity to initiate or receive internal or external calls.

Although service has now been fully restored, we are still monitoring the components that were affected by this issue and looking for any signs of instability.

We will keep you updated shortly.

Affected component(s): Business Voice — Canada, Business Voice — United States
Jan 9, 17:38 EST
Investigating - (english below)

Cher client,

Nous éprouvons présentement un problème sur notre plateforme de téléphonie qui pourrait potentiellement se traduire en des problèmes de qualité sonore, des délais anormaux, ou encore une incapacité à initier et/ou recevoir des appels soit vers l'extérieur ou entre postes.

Notre équipe technique s'affaire à identifier la cause exacte de cette problématique et à rétablir le service le plus rapidement possible.

Plus de détails suivront sous peu.

Composante(s) affectée(s):

***

Dear customer,

We are currently experiencing an issue with our telephony platform which could potentially translate into either audio quality issues, abnormal delays, and/or an incapacity to initiate or receive internal or external calls.

Our technical team is working on identifying the root cause of the issue and restoring service as quickly as possible.

More information will follow.

Affected component(s):
Jan 9, 17:16 EST